Withdrawal instructions
Consumers have a statutory right of revocation. A consumer is any natural person who enters into a legal transaction for purposes that are not attributable to their commercial or independent professional activity (§ 13 BGB).
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of revocation, you must inform us (Desinas GmbH, An den Römerhügeln 1, 82031 Grünwald, telephone number: 0 89 - 21 55 10 23, email address: mail@desinas.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax, or email). You can use the attached sample revocation form for this purpose, but it is not mandatory. To meet the revocation deadline, it is sufficient that you send the notification of the exercise of the right of revocation before the revocation period expires.
Consequences of withdrawal
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier. You must return the goods immediately and in any case no later than fourteen days from the day you inform us of the revocation of this contract to
IBS Logistics GmbH & Co. KG
Attn: Desinas
Benzstr. 21
48619 Heek
to be returned or handed over. The deadline is met if you send the goods before the expiration of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking the nature, characteristics, and functioning of the goods. We expressly point out that extensions can only be returned in perfect condition for hygienic reasons, and the packaging must be intact.
The right of withdrawal does not apply to consumers who, at the time of contract conclusion, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of contract conclusion are outside the European Union.
Note: Credits are only issued for fully received returns. This also includes the free gifts (BeautyDeals) we sent, as these gifts are tied to the purchase of a specific product.
The free gifts you receive with a certain purchase value must also be returned if the required purchase value is not met due to the return. Otherwise, these will be charged to you.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery;
- for the delivery of goods, if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
(If you want to revoke the contract, please fill out this form and send it back.)
- To
BS Logistics GmbH & Co. KG, Attn: Desinas, Benzstr. 21, 48619 Heek
E-mail address: mail@desinas.de:
- I/we hereby revoke (*) the contract concluded by me/us (*) for the purchase of the following goods (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date
---------------------------------------
(*) Strike out what does not apply.
Source: Cancellation Instruction Generator by Lawyer Niklas Plutte